Frequently Asked Questions
AlertMarin Emergency Notification System
What is Marin County’s AlertMarin Emergency Notification System used for?
- The emergency notification system’s primary purpose is to advise you of any situation occurring or about to occur that threatens harm to life and/or property or is deemed dangerous by officials. This may include, but is certainly not limited to, extreme weather, natural or man-made disasters, crime, pandemics, hazardous materials incidents, and missing persons.
What, if any, of my contact information do you already have in the current telephone emergency notification system for me?
- The Marin County’s AlertMarin Emergency Notification System uses listed and unlisted/blocked landline numbers provided by AT&T and Verizon and other commercially available data.
Why am I being asked to use the Self Registration Portal (SRP)?
- Many people no longer use landlines and/or rely on their cellular phones or VoIP phones. If you live, work, or go to school in Marin County and are over 18 years old, you may now register your cellular phone number (to receive calls and/or texts), email address, or VoIP (Voice over Internet Protocol) phone number on our secure portal to be contacted in an emergency affecting your Marin County geographic location.
What if I work in Marin County, but don’t live there, can I register to be notified of emergencies that may affect my workplace address? Or may I register my child’s school in Marin if I don’t live there?
- Yes. When self-registering, simply put the Marin address. You may list up to five addresses per profile where you wish to receive notifications such as home, work, child’s school or relative’s home.
- Your profile may contain up to 2 SMS (Text) devices, two email addresses, a TTY device, 4 phone numbers (including 2 mobile phones) and a work phone.
- You may also download the Everbridge ContactBridge application for your Apple iOS or Android phone or tablet.
Link to the Google Play Store: https://play.google.com/store/apps/details?id=com.everbridge.mobile.iv.recipient&hl=en
Link to the Apple App Store:
Can I register more than one address?
- Yes, you may register up to five addresses.
- It is recommended that each individual sign up for an account
- If you listed a primary email address and a secondary email address on one location, you may use the secondary email address as your primary email address for a new location.
Can I create a unique user name?
- Yes, however, we recommend that you use your email address as user name.
Do I have to pay for this service?
- Marin County provides this critical service free of charge to enhance public safety. However, receiving a call on your cellular phone may deduct minutes from your cell phone plan. Calls will typically be less than two minutes.
- Standard message and data rates may apply to each text message sent or received and other charges may apply as defined in your wireless service rate plan. (Please contact your Wireless Carrier for pricing plans and details). You may receive up to thirty SMS message alerts per month.
What is the web address to the Self-Registration Portal (SRP)?
Will registering my cellular phone replace or “overwrite” my landline home phone in the emergency notification system?
- No. Self-registrations are unique from, and in addition to, the automatically included landline telephone database.
How do I know the information I provide through the Self-Registration Portal (SRP) is on a secure website and will remain confidential?
- Be sure you see the VeriSign® lock symbol next to the URL for the Self-Registration Portal. Marin County respects your privacy. Your contact information will remain confidential. It will never be sold or released for commercial purposes. Emergency notifications will only be issued to specific geographic areas (depending on need).
Who owns the data collected through the AlertMarin SRP?
- The Marin County Sheriff’s Office owns and manages the data collected through the SRP. The integrity of this data will be preserved through the highest level of security maintained within the Everbridge data center. You can rest assured this contact information will remain confidential.
What if my email address or phone number changes?
- Should any part of your contact information or address changes, such as your cellular phone number, please log into the Self-Registration Portal and make an update. There is no limit to the number of times you can change your information, and in fact, we urge you to do so as often as necessary.
What do I do if I do not have an email?
- You have a few options. You can go online and sign-up for a free email account through Yahoo mail, Gmail (Google) or Hotmail (MSN). You can also use your cellphone number as an email if you have the ability to receive messages on your phone and accept any charges that may accrue on your account. Emails provided to the county will only be used for notification purposes.
Should I expect any further emails or notifications from AlertMarin regarding the registration Process?
- Users of the previous version (TENS) may have received or may receive a message with instructions to register for the new version of our notification service.
What if my address is not reflected accurately on the map? Can I fix this?
- First, be sure you entered your address correctly. If accurate, you may adjust your location by simply moving the pushpin found on the map. This is accomplished by clicking on the pin and moving your mouse to reflect your proper position.
What if I forget my password?
- The Self-Registration Portal includes a “Forgot my password” option to assist those who cannot recall their login.
I plan to re-locate. How do I remove myself from the emergency notification system’s database?
- Log into the Self-Registration Portal and find the “Opt Out By” field. You can then enter the date you no longer wish to receive system-generated alerts. If you want to stop communications immediately, delete your profile by logging in and clicking “Delete Your Account.” Please note that opt-out requests are processed monthly by Marin County’s Telephone Emergency Notification system.
I don’t want to receive telephone emergency notifications on my cell or VoIP anymore. Can I cancel my registration?
- Yes. Log into the Self-Registration Portal and delete the delivery methods from your profile
Is this the only emergency warning tool that Marin County uses?
- Absolutely not! The AlertMarin Emergency Notification System (using landlines and your self-registered cell or VoIP numbers) is used in conjunction with other methods of distributing emergency warnings and alerts.
- No single tool will provide enough warning to all residents in all situations. Each emergency warning method has its limitations. It is always important to pay attention to officials and your surroundings by monitoring local radio, television and web.
What can I do to get ready for an emergency situation?
- Preparedness is the key to survival. Marin's disaster response professionals emphasize the critical importance that all Marin residents be prepared to survive for 72 hours in their homes following a disaster. Go to GetReadyMarin.org to put a plan in place.
- Learn more about the Community Emergency Response Team (CERT) in your neighborhood and how to be trained for neighborhood preparedness.
How are AlertMarin messages received on my cell phone different from Wireless Emergency Alerts (WEA Messages) from the National Weather Service and other government agencies?
- Wireless Emergency Alerts (WEA) are emergency messages sent by authorized government alerting authorities through your mobile carrier. Government partners include local and state public safety agencies, FEMA, the FCC, the Department of Homeland Security, and the National Weather Service. Alerts received at the right time can help keep you safe during an emergency. With WEA, alerts can be sent to your mobile device when you may be in harm's way, without need to download an app or subscribe to a service. You do not need to sign-up for WEA Messages. At this time, however, not all carriers are providing them. AlertMarin emergency messages are sent by the Marin County Sheriff’s Office and our public safety partners throughout the county. We have asked you to sign up to receive telephone calls, text messages, or emails on your mobile device. Our messages often include specific details about a critical event.
- For more information about WEA Messages please visit http://www.nws.noaa.gov/com/weatherreadynation/wea.html andhttp://ctia.org/consumer_info/safety/index.cfm/AID/12082.
Who do I contact if I have other questions?
- For more information, please email AlertMarin@marinsheriff.org